Job Location: Ontario: Oshawa

Shift: Days/Afternoons/Midnights

Wage: Wages to be discussed during interview process


  • High school diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience
  • No criminal record for which a pardon has not been granted
  • Pass company medical
  • CompTIA A+/Network+ or MCP (Microsoft Certified Professional) certification preferred
  • 2 to 3 years direct work experience in an IT support capacity
  • Valid Driver’s License and vehicle insurance as some local travel is required
  • Valid passport is preferred
  • Ability to diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications
  • Experience with PC/Servers/telecommunications hardware.
  • Experience with Microsoft Server software
  • Able to quickly analyze issues and determine best course of action using available resources.
  • Knowledge of IT management software tools
  • Exceptional multi-tasking abilities and prioritization skills
  • Strong customer service mindset
  • Team player able to work under pressure
  • Self-motivated, effective problem solving, organization and time management skills
  • Excellent written, oral, and telephone communication skills
  • Able to communicate in user-friendly language

General Responsibility

  • Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals
  • Recognize and escalate deeper and more complex issues to Tier 2 support technicians
  • Assist PC and network technicians by troubleshooting software, hardware, and network issues
  • Where necessary, assist network technicians in installing network interface cards, hubs, switches, network cabling, and so on
  • Participate in moves, adds, and changes to network and systems access for new, departing, or promoted/demoted employees
  • Prioritize work orders/IT tickets according to severity
  • Attend and/or conduct training sessions for end users; create training materials for end users (e.g. FAQ sheets)
  • Use IT log entries to pinpoint trends and trouble spots in order to conduct proactive maintenance or repairs
  • Always maintain a high degree of professionalism, courteousness, and friendliness
  • Sound judgment to escalate issues to senior members within the IT organization

Direct Responsibilities

  • Resolve end-user IT issues, such as password reset, software questions, PC hardware problems, Internet connectivity, configurations, and so on
  • Diagnose and resolve minor network issues (e.g. LAN access)
  • Provide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communication
  • Participate as a team member on projects involving servers, databases, applications and infrastructure
  • Accurately log work orders/IT tickets and resolutions into IT software management system; maintain vigilant maintenance of this process
  • Conduct timely repair of IT equipment covered by third-party vendor maintenance agreements
  • Compile, maintain, and file all repair records, reports, and other documents as required
  • Travel to branch offices as required
  • Afterhours support as required
  • All other duties as assigned

TFT Global Inc. is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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