Operations Manager

Prerequisites

• Minimum of 5 years’ experience in Quality Services
• Strong understanding of customer service requirements and team member development principles as it pertains to Quality Services
• Strong leadership skills

• A well-defined sense of diplomacy, including conflict resolution and people management skills.

• Advanced communication skills, both verbally and written with strong computer skills
• Self-motivated, effective problem solving, strong organization and time management skills
• Ability to work a flexible work schedule providing support to a three shift operation
• Valid Driver’s License required; Valid passport is preferred
• Solid understanding of Employment and Safety legislation
• High School Diploma or recognized equivalent required /  Post-secondary education preferred
• Criminal background check, Drug Screen,  and Post Offer Pre-employment physical

General Responsibility

• Adherence to the spirit of the Safety and Health program ensuring 100% compliance to all rules and regulations, including those set out in the OSHA. This includes but is not limited to ensuring proper work instructions, information sessions, worker training and appointing competent Supervisors
• Ensure incidents are investigated and substandard conditions are corrected; ensuring a safe environment for all workplace parties
• Ensures non certified material does not impact production of automotive vehicles or create safety concerns
• Ensure high customer service and quality control standards are maintained

• Develop and implement new business strategies for creating or improving processes and procedures to improve company performance
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
• Manage the morale in the facility by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Budget preparation and monitoring to ensure the operation is meeting or exceeding budgetary commitment
• Handle customer enquiries and complaints which are escalated from the departments
• Analyze and report on the plant’s daily, monthly and annual key performance indicators
• Ensure the application of procedures and best practices but also encourage communication to ensure excellence in servicing customers
• Management of discipline and employee adherence to General Rules and Regulations
• Liaise directly with Customers as necessary
• Participate in the hiring and recommendation of staffing levels
• Working knowledge of the requirements of Workers Compensation and State Regulations

Direct Responsibilities

• Ensure a zero lost time environment; correct substandard conditions immediately
• Ensure high customer service and quality control standards are maintained
• Provide leadership to ensure a positive, productive team based atmosphere

We thank all applicants for their interest. However, only applicants selected for an interview will be contacted.

We are an equal opportunity employer and are committed to providing employment accommodation. If contacted for an employment opportunity, please advise Human Resources if you require any accommodations.