Shift Manager

Job Location: Ontario: Oshawa

Shift: Ability to work a flexible work schedule

Wage: $115,000


  • Minimum of 3 years’ experience in Supply-Chain Management
  • Strong understanding of customer service requirements and team member development principles as it pertains to Distribution
  • Strong leadership skills
  • A well-defined sense of diplomacy, including conflict resolution and people management skills.
  • Advanced communication skills, both verbally and written with strong computer skills
  • Self-motivated, effective problem solving, strong organization and time management skills
  • Ability to works a flexible work schedule providing support to a three shift operation
  • Grade 12 diploma/ GED required, Post- secondary education preferred
  • No criminal record for which a pardon has not been granted
  • Successful completion of Aptitude test and company medical

General Responsibility

  • Adherence to the spirit of the Health and Safety program ensuring 100% compliance to all rules and regulations, including those set out in the OHSA. This includes but it not limited to ensuring proper work instructions, information sessions, worker training and appointing competent Supervisors
  • Ensure incidents are investigated and substandard conditions are corrected; ensuring a safe environment for all workplace parties
  • Handle customer enquiries and complaints which are escalated from the departments
  • Promote an out-of-the-box thinking and continuously develop new ideas to improve processes, service, efficiency, inventory, costs and space to improve company performance
  • Work to embed a culture of continuous improvement and help build a strong internal network of team members for future opportunities
  • Manage the morale in the facility by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
  • Handle customer enquiries and complaints which are escalated from the departments
  • Analyze and report on the plant’s daily, monthly and annual key performance indicators
  • Management of discipline and employee adherence to General Rules and Regulations
  • Liaise directly with Customers as necessary
  • Participate in the hiring and recommendation of staffing levels
  • Working knowledge of the requirements of WSIB and ESA
  • Perform other duties as required

Direct Responsibilities

  • Ensure a zero lost time environment; correct substandard conditions immediately
  • Ensure the customer line is not impacted
  • Ensure high customer service and quality control standards are maintained
  • Provide leadership to ensure a positive, productive team based atmosphere
  • Foster an atmosphere of Continuous Improvement with all team members
  • Communicate with TFT personnel to leverage and implement best practises across the company to ensure standardization and process improvements throughout the business operations

TFT Global Inc. is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

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